Terms & Conditions
- Shop information
5-30-19 Kamijyujyo,Kita-ku,Tokyo 114-0034 JAPAN
- Contact person
- Shipping & Handling
・ Shipping Fee by EMS(Shipping Cost),FedEx(Shipping Cost)
※ Shipping costs include export packing fees.
・ The prices we offer do not include value-added tax(VAT), import tax, or any other taxes and Customers are required to pay all taxes and duties and customs fee directly upon receipt of products.
- Terms of payment
After you decide the order, and you registered an address, you log in to PayPal and pay via PayPal.
The details of the PayPal payment are as follows.
・ The product price
・ Shipping Cost（EMS,FedEx) ※ Shipping costs include export packing fees.
※ The consumption tax of Japan is not included.(Case of Export)
- How to Order
Order from a shopping cart.
1. Click [Add to Cart] to put the item into your shopping cart.
2. Click [Checkout] to view the items in your shopping cart.
3. Enter your information and the delivery address.
4. Select the delivery method EMS or FedEx.
5. Select the payment of PayPal.
6. Receive a confirmation email and Check the details of your order.
- Shipping timeframe
After we confirm the receipt of payment, We'll send it within 2-3 days (Max 7days)from Japan.
We will not accept cancellation caused by customers.
We will not accept returns for any reasons except for obvious initial defects.
Due to the nature of this product, we will not be able to accept any exchanges or returns because of the customers' personal preferences.
Please note that we do not accept returns or exchanges in the following cases.
・ The products which passed after the arrival of the product on 7days.
・ The products that has been processed or damaged by the customer.
・ The products that have been used by the customer even once.
It not be cancelled or modify once the order is processed, therefore please make sure that you have the right order processing it.
Please contact the situation us within seven days when the ordered commodity is suffered and it reaches.
We shall issue a replacement where possible.
If a replacement is not possible, we shall give a full refund of the price you paid for the item.
We will cancel your order if the payment had not been properly made until the due date.
- Please place your order after reading and agreeing with the notes below.
・Please confirm the voltage indication on the product and the voltage at your location of use.
・The prices we offer do not include value-added tax(VAT),import tax, or any other taxes. and Customers are required to pay all taxes and duties and customs fee directly upon receipt of products.
・A 10% consumption tax will be charged when products are shipped within Japan.
・If you require our support after the product purchase, please feel free to contact us.
- Regulatory license information
高度医療機器販売許可番号：第 4501191200017 号
OHYAMA Co., Ltd. (hereinafter referred to as "We") recognizes the importance of personal information to our customers. To gain satisfaction and trust of our customers, We endeavor to safeguard the privacy of our customer by strictly following compliance laws and regulations related to privacy protection and by establishing and adhering to the following policy.
1. Use of personal information
We will use personal information only within the scope of the intended purposes outlined below, except in cases in which We obtain prior consent from the customer to do otherwise. However, in some cases following the provisions of laws and regulations, We may use the information beyond the scope of intended purposes without obtaining prior consent from the customer.
« Intended purposes for use of personal information »
To provide goods and services requested by the guest and to reply to customer inquiries
To send electronic newsletters and other direct mail
To analyze responses to surveys and other evaluations in order to improve service content and for marketing
2. Restrictions on the provision of personal information to a third party
We will not provide the customer’s personal information to a third party without obtaining prior consent from the customer.
However, we may provide your personal information to a third party if we have notified you in advance or if we have put your personal information in a condition where it is readily accessible to you.